Last updated: 05/18/2023

These guidelines are designed to ensure a positive and engaging environment for all users of Flip. By participating in our community, you agree to abide by these guidelines and contribute to a vibrant and respectful community experience.

Community Rules:

  1. Content and Interaction:

    1. Flip is a place for shoppers to engage with other fellow shoppers through honest and authentic product reviews. It will take the community working together to keep it that way.
    2. Different viewpoints and feedback is welcomed and encouraged, don’t make it personal. Focus on the feedback and not the person sharing it.
    3. Racial or derogatory language is strictly prohibited and will not be tolerated. There are other social networks for that, Flip is not one of those.
    4. Do not engage in stalking, threatening, or harassing behavior towards any individual or Flip support. Not cool.
    5. Do not engage in fraudulent, libelous, abusive, obscene, profane, sexually oriented, or illegal behavior on the Flip platform.
  2. Sponsorships:

    1. Under no circumstances is any brand allowed to pay any person, either directly or indirectly, in cash, or in products of value in exchange for creating content to be posted on a personal account on Flip. All content on Flip must be generated organically through product purchases or the Flip gratis program, and no payment from any 3rd party may be offered, received, or exchanged. It’s not needed since Flip rewards the community for engagement with content on the platform, views generated by the content posted on Flip, and purchases driven by the posted content.
  3. Free Products:

    1. Free products are offered to shoppers who meet the eligibility criteria at the time of making a purchase. (i.e. Checkout)
    2. Eligibility criteria for free products
      1. You must be a contributor to the Flip community by having shared at least one video review on your profile from a purchase made on Flip.
      2. Meet at least the minimum order amount defined in the app at the time of check. The number of free items will be based on the order amount, a consistent standard defined for all shoppers in the app.
      3. Users must post a review of the Free Products they receive before accessing new free items in their next order
    3. Free Products cannot be returned, exchanged, or refunded.
    4. Removal of Free Products Eligibility includes but is not limited to, the following
      1. Content posted by users must adhere to Flip's Terms and Conditions and Community Guidelines.
      2. Spamming demotes your account in the feed and will limit your chances of increasing engagement.:
        1. Posting more than three reviews tagging the same item within a 24-hour period.
        2. Posting more than five videos within 24 hours.
      3. Fraudulent activity can also lead to complete account removal:
        1. Creating multiple accounts to receive free items.
        2. Ordering products to reach the minimum order amount and returning only the paid items.
        3. Creating multiple accounts with the same or different addresses.
        4. Engaging in fraudulent activity related to the Flip credit or referral program.. Any attempts to manipulate or abuse these programs will result in the removal of associated benefits and potential account suspension.
        5. Fraudulent activity can also lead to complete account removal.
      4. Content Violations:
        1. Posting and deleting the same piece of content repeatedly.
        2. Uploading content consists of a blank screen that provides no information.
        3. Using screenshots or images in place of required videos.
  4. Unpaid Balances and Multiple Accounts:

    1. Users are expected to settle any unpaid balances for previously delivered items promptly. Failure to do so may result in the restriction of certain privileges.
    2. Creating multiple accounts is strictly prohibited and may lead to the suspension or termination of all associated accounts.
  5. Compliance with Laws and Regulations:

    1. Do not violate local, national, or international laws, statutes, rules, permits, ordinances, or regulations while using the Flip platform.
    2. Do not interfere with or disrupt the Flip platform, its servers, or the networks connected to the Flip platform.

Please note that these guidelines are subject to change at any time. Flip reserves the right to take appropriate action, including the removal of Free Product eligibility and user accounts, for any other violations deemed necessary to maintain the integrity of the community and the platform.