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The Holy Hydration! Makeup Melting Cleansing Balm - White by e.l.f. Cosmetics is a game-changer, according to Sophia's video review. She was impressed by its effectiveness in removing makeup effortlessly. The balm has an oil-like consistency, making it easy to apply and work into the skin. Sophia mentioned having sensitive skin, but the product didn't cause any redness or irritation. She even compared it to a more expensive alternative, stating that the results were just as good. Overall, Sophia highly recommends this affordable cleansing balm as a money-saving option that delivers excellent results.