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Annie, in her video review, shares her positive experience with the Velvet Cloud Universal Mask by IN COMMON. She mentions that the scent of the mask is really nice and she loves scented hair care products. Annie also notes that her hair feels incredibly soft after using the mask, making it easy to comb through. She appreciates the option to leave the mask in for longer periods of time for extra saturation. Annie expresses her excitement to continue using the mask on her journey to achieving the softest and smoothest hair she's ever had. Overall, Annie's review highlights the pleasant scent, the softening effect, and the ease of use of the Velvet Cloud Universal Mask.