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The Heart Melter Lip Gloss in Crazy 4u color by KAJA is highly praised by Crystal in their video review. Crystal describes the lip gloss as creamy and loves the cute heart-shaped packaging that pumps up. They mention that it keeps their lips hydrated all day, which is important for them as they are constantly on the go doing Uber and DoorDash. However, Crystal accidentally spills some of the product, indicating that it may not be the most travel-friendly option. Overall, Crystal is impressed with the lip gloss and recommends it to others, emphasizing its creaminess and adorable design.