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The shampoo by PUBLIC GOODS, specifically the Gentle Citrus 12 fl oz variant, has received high praise from Tess in her video review. She commends the product for being gluten-free, paraben-free, sulfate-free, and cruelty-free, making it a clean and safe option for hair care. Tess also highlights the shampoo's ability to leave her hair shiny and free from build-up, giving it a fresh and light appearance. Comparing it to more expensive alternatives she has tried in the past, Tess believes that the PUBLIC GOODS shampoo offers excellent value for money. Overall, she highly recommends giving this product a try.