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The Hinoki Cleansing Oil by Surratt Beauty has received positive feedback from Chan in their video review. Chan mentions that they really like the oil, especially its lightweight consistency compared to other facial oils. They appreciate its effectiveness in reducing blackheads on their nose. The application process involves rubbing it into dry skin and then adding water, which transforms it into a milky texture. Chan mentions that they received the product as a free item and express uncertainty about paying the full price for it. Overall, the Hinoki Cleansing Oil is praised for its performance, but the price may be a consideration for some customers.