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This was Andrea's first experience with the Serum Balm Intense in Chocolate brown color by MAKE Beauty. Initially unsure about the shade, Dark Energy, Andrea was pleasantly surprised by the beautiful result. The product may appear gray, but upon application, it transforms into a stunning hue. The Serum Balm Intense provides a rich and intense color payoff, enhancing the overall look. While Andrea didn't mention any drawbacks, it's important to note that individual results may vary. Overall, Andrea's positive experience with the Serum Balm Intense showcases its ability to deliver a beautiful shade and a satisfying application.