Ella, a satisfied customer, shares her positive experience with the Lactic Acid 10% + HA by The Ordinary in her video review. After receiving her package from Flip, she eagerly opens it to reveal her beloved products. Having used them for over two months, Ella describes them as miraculous for her sensitive, combination skin. She empathizes with those who face similar skin struggles and mentions occasional acne breakouts due to school-related stress. Despite these challenges, Ella's skin has significantly improved since using the products. Overall, Ella's review highlights the effectiveness of the Lactic Acid 10% + HA by The Ordinary in addressing various skin concerns, making it a worthwhile purchase for anyone seeking noticeable improvements in their skin's appearance and texture.