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The Heart Melter Lip Gloss in Lets chill color by KAJA is highly praised by Lucy in her video review. She mentions that she has reviewed it before and loves it so much that she feels the need to talk about it again. Lucy highlights the product's pigmentation and mentions that she likes to layer a gloss on top for added shine. She also demonstrates how the lip gloss can be used to create a cute heart shape on Valentine's Day. Overall, Lucy expresses her love for the product and does not mention any drawbacks.