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The reviewer, Katie, recently tried the Volume Conditioner by VERB and was pleasantly surprised by the results. After using a two-in-one product for a while, she decided to give this conditioner a try, and it did not disappoint. Katie noticed an immediate difference in the softness of her hair, which had been lacking for some time. She also appreciated the light citrus scent, which was not overpowering. Although she has only used the conditioner once so far, Katie plans to continue using it and will provide an updated review after using it for a week. Overall, she is thoroughly impressed with the Volume Conditioner by VERB and is happy with her purchase.